FAQ's
Frequently Asked Questions (FAQ)
Orders & Shipping
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What are your shipping fees?
- Our standard shipping fee is $15. Orders over $299 qualify for free shipping.
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How long will it take to receive my order?
- Delivery times vary depending on your location. Once your order is processed, you will receive a tracking number to monitor its progress.
Product Information
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Are your smart pet products suitable for all pets?
- Our products are designed to cater to a wide range of pets. However, we recommend checking individual product descriptions for specific details.
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Do you offer warranties on your products?
- Yes, we stand behind the quality of our products. Please refer to the product warranty information provided with your purchase.
Returns & Refunds
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What is your return policy?
- If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. Please refer to our Returns Policy for more details.
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How do I initiate a return?
- To initiate a return, please contact our customer service team at support@fursrykids.com or call us at +1 517 899 7789 for assistance.
Contact Us
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How can I get in touch with your customer service team?
- For any inquiries or assistance, you can reach our customer service team via email at support@fursrykids.com or by phone at +1 517 899 7789 during our business hours.
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Can I visit your store in person?
- Currently, we operate as an online store only. However, we are always available to assist you through our online channels.
If you have any other questions or require further information, please do not hesitate to contact us. We are here to help make your experience with Fursry Kids a positive one.